Privacy notice

Last updated: 10 August 2026

What we collect

When you order, we collect the phone number or email you provide, your optional first name, order details, notes, location and marketing choice. If you play the OzWaffle Challenge, we also record your attempts, result, prize status and a privacy-protected device identifier used to prevent duplicate prizes. For card orders, Square securely collects and processes your payment details. OzWaffle stores the resulting payment status, Square payment reference and receipt link, but does not receive or store your full card number or security code. We also collect privacy-protected usage events such as menu opens, product selections, cart activity, checkout progress and basic page speed measurements. These events use a temporary session identifier and do not store your contact details. When a location zone is enabled, your browser asks for location access to confirm that you are close enough to the OzWaffle trailer. We use the coordinates only for that immediate distance check. We do not store your exact coordinates; the menu receives a short-lived confirmation that you are inside the ordering zone.

Why we collect it

We use this information to prepare and manage your order, identify you at collection, issue and redeem challenge rewards, prevent misuse and improve our service. We only send marketing when you actively opt in. Usage events help us understand where customers get stuck and improve the speed and usability of the menu.

Storage and sharing

We protect access to order data and only share it with service providers needed to operate the menu, payments, ordering and notifications, including Square for card payments, or where required by law. We do not sell customer information.

Your choices

You can ask to access or correct your information, or withdraw marketing consent at any time by contacting info@ozwaffle.com.au.